ServiceNow’s AI Control Tower and the Future of Workflows: Tech Disruptors
ServiceNow’s AI Control Tower and the Future of Workflows
Tech Disruptors
“AI has become the new UI,” says Amit Zavery, ServiceNow’s President, Chief Product & COO—framing why the company is building an agentic OS, an AI Control Tower to govern models and agents, and end-to-end orchestration that goes beyond chat to finish work across HR, IT, CSM, field service, and CRM. Zavery and Anurag Rana, senior technology analyst at Bloomberg Intelligence, dig into platform strategy, the emerging ServiceNow CRM push and what “autonomous IT” looks like in practice.
Oct 15, 2025