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August 30, 2015 7:00 AM ET

Insurance

Company Overview of Health Care Service Corporation

Company Overview

Health Care Service Corporation, through its subsidiaries, provides health and life insurance products and related services to member customers primarily in Illinois, Montana, New Mexico, Oklahoma, and Texas. The company offers group life, disability, and dental solutions; and a range of other individual solutions comprising worksite and voluntary products. It also provides care management and wellness resources through Blue Care Connection, a program created to help members and their covered family members to reach their health and wellness goals; and facilitates members to access the company’s member Website for their health plan information, tools, and other online services. Its customers...

300 East Randolph Street

Chicago, IL 60601

United States

Founded in 1936

Phone:

312-653-6000

Fax:

312-938-4209

Key Executives for Health Care Service Corporation

Chief Executive Officer
Age: 62
Chief Financial Officer and Senior Vice President
Executive Vice President and President of Plan Operations
President of Blue Cross and Blue Shield of Texas
Age: 60
Compensation as of Fiscal Year 2015.

Health Care Service Corporation Key Developments

Health Care Service Corporation Announces Management Changes

Health Care Service Corporation announced that President and CEO Pat Hemingway Hall has decided to retire, effective December 31, after 23 years of service to the company. The HCSC Board of Directors has named Paula Steiner, Executive Vice President and Chief Strategy Officer, as the company's president, effective immediately. She will become CEO on January 1, 2016. Steiner, who joined HCSC in 1997, has served in several other positions at the company, most recently overseeing corporate strategy and government programs, as well as HCSC's retail business. She also currently oversees HCSC's external affairs, which is comprised of federal government relations, including legislative and regulatory advocacy and policy, corporate media relations, public affairs and advertising.

Health Care Service Corporation Appoints Manika Turnbull as Vice President and Chief Diversity Officer Effective August 3, 2015

Health Care Service Corporation announced that Manika Turnbull has been named vice president and chief diversity officer effective August 3, 2015. In this new role, Turnbull will report to Nazneen Razi, senior vice president, chief human resources officer, HCSC, and will have responsibility for managing HCSC'sCenter for Diversity and Inclusion (D&I) initiatives, ensuring that diversity and inclusion remain cornerstones of HCSC's culture and continue to be integrated into its business operations. Turnbull currently serves as chief of staff for Blue Cross and Blue Shield of Illinois (BCBSIL), where she is responsible for supporting all activities of the Office of the President, including strategic planning, messaging and positioning, budget and personnel administration and coordination.

Health Care Service Corporation Announces Several Enhancements to its Blue Directions Private Exchange Solution for Large Employers

Health Care Service Corporation announced several enhancements to its Blue Directions private exchange solution for large employers, available now for the upcoming 2016 benefit plan year. The solution's enhanced features include a new 'Pick-a-Plan' option that lets employers build a plan package from a comprehensive portfolio of designs and transparency tools to help consumers better understand their health care options and compare costs. HCSC's Blue Directions solution brings many of the same features of online shopping to the selection of employer-sponsored benefits. This convenient, user-friendly platform helps employers easily select benefit plans, manage enrollment, anticipate expenditures and customize contribution strategies. Based on a defined contribution strategy, Blue Directions allows employers to commit a flat-dollar amount of money to each employee for coverage. The employee can then use this amount toward the purchase of benefits unique to their needs. In addition to start-to-finish enrollment support, the new Blue Directions features include: Pick-a-Plan: For 2016, employers can build their own plan package from a comprehensive portfolio of broad and narrow PPOs, High Deductible Health Plans as well as HMOs and EPOs where they are available. Employees can compare these plans side-by-side and filter them by network, deductible and premium to find a plan that fits their unique needs. Employees will see exactly how much their employer will contribute and what their out-of-pocket maximums will be; Benefits Value Advisor (BVA): Specially trained customer service advocates who use proprietary tools to provide members assistance in understanding benefits, scheduling doctor visits, and finding in-network doctors. In an HCSC study, members who acted on a BVA recommendation saw an average savings of approximately $2,000 per claim; Primary Nurse: The Primary Nurse model helps members with complex medical conditions better understand and manage their unique health care needs; Decision Support: Members can create a custom profile through the online employee decision tool during enrollment to help them determine the plan that best suits their needs. Members can also call the Blue Directions help center for 24/7 support during the enrollment process to address their questions.

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