Bank Branches Have a Future

The walk-in experience provides an important emotional connection with customers.

The human touch.

Photographer: Stringer/AFP/Getty Images

Predictably, reports this week that the French bank Societe Generale would close 20 percent of its branch offices were met with anger by a union representative, who said the plan was "scandalous and profoundly shocking because nothing justifies these branch closures." This sounds like the statement of someone still fighting a long-lost war, but even in the age of tech disruption, it contains a kernel of truth.

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