Comcast Opens Door for Competitor

Comcast just keeps taking public-relations hits. The question is why.

The trucks can't hear you scream about bad service.

Photographer: Bradley C. Bower/Bloomberg

Not long ago in this space, I posted on Comcast’s rapidly declining customer-service reputation. Since that time, I’ve heard from Comcast users who have their own unhappy stories to tell. Now comes news of a California man who is threatening a lawsuit, claiming that Comcast pressured his employer to fire him because of a lengthy billing dispute.

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