A Secret of Uber's Success: Struggling Workers

Katie Benner explores how the success of Uber, Lyft, TaskRabbit and other hot on-demand companies rely on the needs and vulnerabilities of struggling workers.
Where it all starts.

Whether or not you know the term "on-demand economy," if you've used a smartphone application to summon a driver or a delivery person to get you some food then you know what it is -- a hassle free way to find workers when you need them for a pretty low price.

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