Changing Industries

Metro Bank

Founder: Vernon Hill | CEO: Craig Donaldson


One Southampton Row, London WC1B 5HA

When it launched in 2010, Metro Bank was the first high-street bank to open in the UK for more than 100 years. The company – founded by American businessman Vernon Hill – prioritises customer service over price as part of a vision to create brand ‘fans’, not just ‘customers’. In 2015 the company opened its 40th store, won its 650,000th customer and grew its deposits to £5 billion and £3.5 billion in lending. The five-year-old company is plotting its IPO for early 2016.

Click photo to launch slideshow

Photographer: Jeremy Liebman | Words: Olivia Solon | Editor: Nate Lanxon