Company Overview of ASC Technologies AG
ASC Technologies AG provides on-premise and cloud software solutions for communications recording, quality management, and analysis applications. The company offers a platform to record customer interactions across the network and complies with documentation requirements to ensure all transactions are preserved; and supports business enterprises, financial institutions, and public safety organizations in their daily activities. It offers neo, a recording and workforce optimization suite that includes speech analytics, quality assurance, eLearning, workforce management, and customer feedback solutions. The company provides customer experience solutions, such as quality assurance, eLearning AN...
Founded in 1964
Key Executives for ASC Technologies AG
Managing Director for Brazil
Head of PreSales Department
Compensation as of Fiscal Year 2017.
ASC Technologies AG Key Developments
ASC Presents at SMPTE 2017 Annual Technical Conference Exhibition, Oct-25-2017 01:30 PM
Oct 20 17
ASC Presents at SMPTE 2017 Annual Technical Conference Exhibition, Oct-25-2017 01:30 PM. Venue: Hollywood, California, United States. Speakers: Bill Bennett, Cinematographer.
ASC Technologies Announces the Release of its Workforce Optimization Solution, Neo 5.0
Aug 2 16
ASC Technologies announced the release of its latest workforce optimization solution, neo 5.0, with expanded chat and video recording and advanced analytics capabilities for voice and screen information. Chat and video recording is fully integrated in the software and can be combined with any other functionality including a Recording Planner, archiving or encryption. The new SCREENminer application automatically identifies problems in business processes based on what is happening on the agents' screens as well as the required time and order of steps to increase productivity. Communications analytics have been upgraded as well. Sessions can be automatically assigned to predefined categories, simplifying the search for relevant recordings on any given topic. An advanced emotion detection solution may be triggered based on loudness, silence, over-talking or any pre-defined word. Workforce optimization solutions encompass communications recording, quality management, eLearning, speech and screen analytics, workforce management and customer feedback. Automated solutions facilitate the conversion of vast amounts of unstructured data into enterprise-wide knowledge about marketing campaigns, customer trends and business processes.
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