December 15, 2017 4:19 AM ET

Internet Software and Services

Company Overview of, Inc.

Company Overview, Inc. develops a SaaS based platform and software solution that helps companies to measure and elevate the customer experience within their applications. The company offers analytics, guides, surveys and pools, and platform products; and a salesforce application. Its platform captures all user behavior, analyses features that drive engagement, figures how webpages are used, establishes reports and data as per the choice of the users, guides based upon customer usage, feedback, or demographics, and monitors satisfaction with NPS. The company also provides project management, user experience, customer success, and support solutions. Its clientele include WebPT, Invoca, TrendKite, Act-...

418 South Dawson Street

Raleigh, NC 27601

United States

Founded in 2013



Key Executives for, Inc.

Founder, Chief Executive Officer, President and Director
Founder and Chief Technology Officer
Founder & Chief Evangelist
Age: 42
Founder and Vice President of Business Development
Chief Financial Officer
Age: 46
Compensation as of Fiscal Year 2017., Inc. Key Developments, Inc. Presents at Dreamforce 2017, Nov-06-2017 11:30 AM, Inc. Presents at Dreamforce 2017, Nov-06-2017 11:30 AM. Venue: San Francisco, California, United States. Speakers: Todd Olson, Founder, Chief Executive Officer, President and Director.

Pendo Announces New Application for Gainsight and CRM Systems

Pendo announced a new application for Gainsight, the Customer Success Company, and CRM systems. The application pulls key metrics from the detailed product data that Pendo captures and makes them available directly in the 3rd-party applications’ interface. Available as an early-access release, the new application makes it easy for customer success and sales professionals to access information about their customers’ product usage in the tools they use every day to manage customer communication and workflows. The application provides details about the number of active product users for a given account, usage trending, their login frequency, and time spent in the application. In addition, the application provides a visual summary of feature and page usage for the account. The data shows up directly as a part of the Customer 360 view in Gainsight or account summary in CRM systems. The summary usage data allows customer success professionals to quickly reference an accounts’ behavior before a customer call or business review. They can get a view of which individual users are most active for the account, and which features or modules in the application the account is using. Sales teams can use the application to monitor trial accounts. Usage data can help to identify which accounts are likely to convert to paying customers, and which need more direct sales engagement. Pendo is a simple snippet of code that is added to software applications to enhance their capabilities. Pendo extends software products to capture user behavior, gather feedback, and guide users. With Pendo, customers can understand and guide their users, enabling them to get more value from their software and deliver better product experiences.

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