April 25, 2018 3:43 AM ET

IT Services

Company Overview of Xerox Education Services, LLC

Company Overview

Xerox Education Services, LLC, doing business as ACS Education Services, provides diversified business process outsourcing and information technology services and solutions to commercial and government clients worldwide. The company offers customer care and repayment services for campus-based loans, private education loans, and federal family education loan program loans. Its services include providing customer care representatives to answer calls; contacting customers to encourage repayments or to locate their address or telephone; processing payments; sending statements and correspondence by mail or email; applying deferments and forbearances; processing loan forgiveness and discharge requ...

1 World Trade Center

Suite 2200

Long Beach, CA 90831-0002

United States

Founded in 1967

Key Executives for Xerox Education Services, LLC

Xerox Education Services, LLC does not have any Key Executives recorded.

Xerox Education Services, LLC Key Developments

ACS Education Services to Pay 2.4 Million to Settle Charges of Abusive Collection Practices

ACS Education Services will pay Massachusetts $2.4 million to settle charges of abusive collection practices and sloppy handling of accounts. Student loan servicing companies such as ACS have drawn the ire of consumer advocates and liberal lawmakers who say the firms are not doing enough to help people struggling with education debt. Servicers are paid millions of dollars by the federal government and private lenders to collect monthly payments, answer questions, and ultimately keep people from defaulting on their loans. Yet state and federal authorities say some servicers are falling short of those aims. In the case of ACS, Massachusetts Attorney General Maura Healey claims the company delayed processing applications for income-driven repayment, a federal program that caps monthly student loan payments to a percentage of a borrower's earnings. She alleges the company charged some borrowers excessive late fees on suspended accounts and flooded others with a barrage of debt collection calls in violation of the law. ACS also failed to comply with a federal law that caps interest rates for active-duty troops at 6%, according to the complaint. A portion of the $2.4 million fine will be paid as restitution to hundreds of Massachusetts borrowers who applied for but were unable to successfully enroll or remain in an income-based repayment plan. ACS has already credited any late fee overcharges, refrained from calling borrowers more than twice a week, and reformed the accounts of affected military personnel, according to Healey's office. The company must also review the applications of borrowers rejected from the income-driven plans, as a part of the settlement.

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