December 16, 2017 2:36 AM ET


Company Overview of Bomgar Corporation

Company Overview

Bomgar Corporation provides remote support and privileged access management solutions to IT outsourcers, systems integrators, software vendors, hospitals and healthcare organizations, government institutions, colleges and universities, legal and accounting firms, and insurance and financial institutions worldwide. It offers Bomgar Remote Support, a remote support software that provides remote assistance through firewalls to any remote desktop, server, POS system, or mobile device; Bomgar Vault, which helps companies to secure, manage, and administer shared credentials for privileged users and IT vendors; and privileged access management to secure and control third party access without VPN, a...

578 Highland Colony Parkway

Paragon Centre

Suite 300

Ridgeland, MS 39157

United States

Founded in 2003





Key Executives for Bomgar Corporation

Chief Executive Officer and Director
Age: 52
Founder and Chairman of the Board
Chief Financial Officer
Executive Vice President of Products and Services
Senior Vice President of Product Management
Compensation as of Fiscal Year 2017.

Bomgar Corporation Key Developments

David Giles Joins Bomgar as Senior Vice President of Customer Success

Bomgar announced that David Giles has joined the company as the Senior Vice President of Customer Success. In his new role, Giles will manage Bomgar’s worldwide Professional Services, Education, and Technical Support organizations, and ensure customer needs are at the center of all initiatives and activities across the organization. Giles brings more than 25 years of experience in product development, product management and marketing, and customer advocacy to Bomgar. Previously, Giles led product management and marketing for BMC service management portfolio andserved as a corporate customer advocate for Numara Software.

Bomgar Offers Azure Deployment for Secure Access Solutions

Bomgar Corporation announced the ability to deploy its virtual Remote Support and Privileged Access appliances in Microsoft Azure environments. As more organizations move data and applications to the cloud, they can also migrate their Bomgar solutions without sacrificing security. Bomgar offers more deployment options than any other remote access vendor, including on-premises physical and virtual appliances, Software as a Service (SaaS), and now deploying Bomgar within their private Azure cloud environment "utilizing the trusted security measures already in place by their organization. Using Bomgar, security and support professionals can securely access nearly any remote system, running any platform, located anywhere in the world. Using Bomgar Remote Support or Privileged Access, organizations can comply with remote access policies and regulations by ensuring the security of access to critical assets and sensitive data. Regardless of deployment type, every session generates detailed audit logs and video recordings to help meet an organizations security standards.

Bomgar Releases the Latest Version of Its Remote Support Solution

Bomgar released the latest version of its Remote Support solution. Bomgar Remote Support enables IT service desks and customer support centers to access and fix nearly any remote device, running any platform, located anywhere in the world. Technicians using Bomgar can quickly connect to, view, and control remote systems and devices, chat and collaborate with end-users or other technicians, all while improving remote access security. Bomgar Remote Support 17.1 offers new features that improve enterprise scalability, security and manageability, including enhancements to Bomgar’s Jump Technology, which allows for unattended remote access to systems and devices regardless of network location. Jump Clients allow for remote control of computers, even when a technician doesn’t control the remote network. New Jump Groups will allow administrators to organize Jump Items in any way required, and Jump Roles will define what users can do with any Jump Client, increasing flexibility and productivity for support organizations. These two new features combine to make it easier for administrators to assign the right access to the right users. The new release also expands platform support, enabling support professionals to access the rapidly growing number of Chrome OS devices with the security and reliability inherent in Bomgar’s solutions. Available through a Chrome Extension, and deployed via G Suite to devices running Chrome OS, end users are not required to download anything - creating a streamlined support experience. In addition to improving the enterprise support experience, Bomgar Remote Support 17.1 also provides unprecedented productivity and security features: Real Time Chat Translation GeoFluent integration works seamlessly with Bomgar Chat for real-time communication in 100+ languages. Native Two-Factor TOTP Authentication Local and LDAP accounts can now utilize 2FA using a time-based one-time password (TOTP) authentication app such as Google Authenticator. Web Rep Console File Transfer. The flexible web-based Rep Console, which requires no downloads, now allows file transfers between a support technician’s local system and a remote system. Representative Profile Photos Personalize the support experience for both the rep and the user with profile photos that can be uploaded to a rep’s account, or existing photos from LDAP that can be synced for centralized management. Smart Card Enhancements Smart card reader names can now be shown in the Rep Console dropdown list, with a visual indicator to show progress during smart card elevation processes.

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