March 22, 2018 4:03 AM ET

Internet Software and Services

Company Overview of PagerDuty, Inc.

Company Overview

PagerDuty, Inc. provides an alarm aggregation and dispatching service for system administrators and support teams in the United States and internationally. The company offers a SaaS-based IT on-call schedule management, alerting, and incident tracking solution that collects alerts from monitoring tools, gives an overall view of monitoring alarms, and alerts an on duty engineer if there is a problem. Its solution enables users to add scheduling to existing monitoring solutions; alert via SMS, phone, email, and iOS or Android push; and respond or escalate issues via mobile device. PagerDuty, Inc. was founded in 2009 and is based in San Francisco, California with an additional office in London,...

501 Second Street

Suite 100

San Francisco, CA 94107

United States

Founded in 2009



Key Executives for PagerDuty, Inc.

CEO & Director
Co-Founder, Chief Technology Officer and Board Member
Senior VP of Product & Marketing
Age: 52
Compensation as of Fiscal Year 2017.

PagerDuty, Inc. Key Developments

PagerDuty Launches Operations Health Management Service

PagerDuty announced Operations Health Management Service (OHMS), a new analytics-driven managed service focused on empowering organizations to measurably improve their operations by prioritizing the health of their employees. As a part of PagerDuty’s comprehensive portfolio of analytic capabilities, OHMS generates actionable human factor telemetry and industry peer benchmarks, combined with an expert service advisory practice, to empower businesses like SendGrid and SPS Commerce to evaluate and enhance the work-life balance of employees tasked with developing, maintaining and supporting digital services. Leveraging OHMS, business leaders can proactively manage the health and well-being of their employees using the Operations Health Scores. Doing so results in improved employee retention, reduced costs for recruiting and training talent, and enhanced service delivery and customer satisfaction. With the cost of replacing just one skilled IT professional reaching $300,000, it is critical that companies find ways to prioritize HumanOps. PagerDuty OHMS effectively does this by analyzing the data of people’s health with the notification data flowing through an organization. Through the OHMS offering, businesses gain insights around organizational improvements and processes to fix the services causing degradations in health. Key features include: Data-driven health scores: Using a total of 15 health indicators such as frequency of sleep interruptions and time-of-day notifications, the OHMS health score algorithm assigns a score of 0 to 100 for each employee, team, and service by day, week, month, and year. The OHMS Operations Health Score provides a measure of organizational health, empowering businesses to analyze operational maturity and show progress towards departmental and corporate goals; Industry and peer benchmarking: PagerDuty has collected anonymized performance data over the last several years across 53 industry verticals, providing businesses with a frame of reference to evaluate their operations health; Operations optimization: OHMS diagnoses the sources of health degradation, and recommends tailored solutions that can include process improvements, enabling specific PagerDuty features, updating workflows to follow best practices, and identifying and fixing services causing disruptions.

PagerDuty, Inc. Presents at SaaStr Annual Conference 2018, Feb-07-2018 11:00 AM

PagerDuty, Inc. Presents at SaaStr Annual Conference 2018, Feb-07-2018 11:00 AM. Venue: Hilton Union Square Hotel, San Francisco, United States. Speakers: Jennifer Tejada, CEO & Director.

PagerDuty Appoints Jonathan Rende as Senior Vice President of Product and Marketing and Rebecca Kline as General Manager of Growth

PagerDuty announced the appointment of industry veterans Jonathan Rende as Senior Vice President of Product and Marketing, and Rebecca Kline as General Manager of Growth, bringing the experience of successfully leading scaled teams at innovative technology companies. As the company prepares for another year of significant expansion, Rende and Kline will work in lockstep with the engineering, customer success and sales teams to continue to serve PagerDuty's growing customer base and scale the PagerDuty Digital Operations Management platform to meet global demand. Rende has more than 25 years of experience leading teams in products, engineering, and marketing within high-profile technology companies. Most recently, Rende was Chief Product and Engineering Officer at Castlight, leading the company's foray into new products. Before Castlight, Rende was the Executive Vice President of Products and Marketing at cloud-based monitoring and mobile testing platform Keynote. He joins PagerDuty to lead the product and marketing teams, including product marketing, brand and communications. As PagerDuty's General Manager of Growth, Kline will build a new growth team focused on expansion initiatives and enhancing the customer journey. Most recently Kline served as the Chief Marketing Officer at Sentinel One.

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