April 20, 2018 11:26 PM ET


Company Overview of Knoa Software, Inc.

Company Overview

Knoa Software, Inc. develops user experience management (UEM) software. The company offers SAP UEM, a software that drive adoption and effective use of SAP and a patented front end monitoring technology providing user experience metrics for SAP modules which includes finance, human resource, supply chain, sales and distribution, customer relationship management, and others. It also offers Knoa UEM for Oracle, which delivers end user experience metrics on application errors, user operations, navigation response times, and detailed screen-level application usage. Knoa UEM is a front end monitoring technology that reports console present data in dashboards and interactive reports. In addition, ...

41 East 11th Street

11th Floor

New York, NY 10003

United States

Founded in 1987



Key Executives for Knoa Software, Inc.

Chief Executive Officer
Chief Financial Officer
Executive Vice President
Managing Director of EMEA
Managing Director of Global Sales Operations
Compensation as of Fiscal Year 2017.

Knoa Software, Inc. Key Developments

ABB Mexico Uses SAP User Experience Management from Knoa Software

Knoa Software announced that ABB Mexico is using SAP User Experience Management (SAP UEM) by Knoa to solve business operations issues and improve user experience for its SAP applications. The SAP UEM application provides complete visibility into employee engagement with enterprise applications, enabling the company to pinpoint the causes of system errors, identify gaps in training and improve business processes. Since the SAP UEM implementation in January 2016, it has been used in conjunction with SAP Learning Hub and the SAP Enable Now solution (formerly SAP Workforce Performance Builder), and ABB Mexico has identified a 35% reduction in support tickets. ABB Mexico began using SAP UEM in 2015 across 11 components of the SAP ERP application, 850+ employees and six location offices, including the Manufacturing Plant. SAP UEM helped the company manage SAP software implementation projects in a test environment, rapidly trace the cause of errors, identify strategic training areas for employees, reveal the most- and least-used transactions, and more. This same concept can be used in other projects for new functionality of SAP software or SAP software upgrades.

Knoa® Software Announces New Version of the SAP® User Experience Management Application by Knoa

Knoa® Software announced a new version of the SAP® User Experience Management (SAP UEM) application by Knoa. SAP UEM by Knoa 7.2 includes support for the SAP HANA® database, agentless monitoring for SAP applications, enhanced mobile device monitoring and expanded monitoring capabilities for SAP SuccessFactors® solutions and SAP Fiori® apps. This release enables SAP customers migrating to SAP S/4HANA® or SAP SuccessFactors HCM Suite to leverage Knoa's user analytics for a broader range of operating environments, including end-user devices, browser configurations and business applications. With its support for the SAP HANA database, SAP UEM can now be integrated into the customer's migration strategy to an SAP HANA-based environment, whether on-premise or in the cloud. The new version of SAP UEM enables customers to leverage the following new features for their SAP S/4HANA migration projects and implementations of SAP SuccessFactors solutions: SAP HANA database support - Deploy SAP UEM in an SAP HANA-based environment, alongside other SAP solutions. Agentless monitoring - Measure end-user adoption and performance across the SAP software landscape without the need to deploy an agent on users' desktops. SAP software environments that can be monitored with Knoa's agentless technology include: SAP GUI interface for HTML, SAP CRM, SAP SuccessFactors solutions and SAP Fiori apps. Mobile device monitoring - Extend the range of user analytics collected for desktop environments to mobile devices (for Android and iOS), across multiple browser configurations (Chrome, Safari). SAP BusinessObjectsTM Design Studio dashboards - Leverage SAP BusinessObjectsTM Design Studio to access executive level reporting, or extend it through custom development. SAP UEM delivers unprecedented visibility into user behavior to drive adoption and effective use of SAP software. Previous examples of how customers have used the solution to maximize their investments in SAP software, and reduce costs and risks during migration projects include: Graybar Uses SAP UEM by Knoa to Streamline SAP S/4HANA Migration and Improve Project Management. SAP UEM by Knoa Helps Salt River Project Boost User Experience and Adoption. In preparation for this launch, this version of SAP UEM has undergone a rigorous certification process with SAP, ensuring compliance with SAP's standards of security, performance, support and reliability ­ for both on-premise and cloud versions. This release is available to all SAP UEM customers as a standard upgrade, through the SAP Service Marketplace extranet.

Knoa Software Helps GROWMARK, Inc. to Boost Performance and Adoption with SAP® UEM and SAP HANA® Enterprise Cloud

Knoa Software announced that GROWMARK, Inc. is utilizing SAP® User Experience Management (SAP UEM) by Knoa to optimize employee interactions with applications deployed in SAP HANA® Enterprise Cloud, SAP’s comprehensive private managed cloud offering. GROWMARK is using SAP UEM analytics to increase user adoption and improve performance of its applications.

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