August 19, 2017 4:10 AM ET

Specialty Retail

Company Overview of Pilot Travel Centers LLC

Company Overview

Pilot Travel Centers LLC, doing business as Pilot Flying J, operates travel centers and travel plazas in North America. The company provides drivers with access to various parking spaces for trucks, showers, and diesel lanes; RV Plus card, a fuel and merchandise charge card that offers fuel discounts; and MyPilot, a mobile application that enables users to plan trips, find fuel prices, and more. It also provides food and beverages through various restaurants. In addition, the company provides idle air service, payphones, truck washes, check cashing, coin exchange, ATM machines, diesel exhaust fluid retail, public laundry, showers, game rooms, wireless Internet, tires and retreads, and other ...

5508 Lonas Drive

Knoxville, TN 37909

United States

Founded in 2010





Key Executives for Pilot Travel Centers LLC

Chairman and Chief Executive Officer
Age: 63
Founder and Chairman Emeritus
Age: 86
Chief Financial Officer and Senior Vice President
Age: 50
Executive Vice President and Director of Facility Revenue
Compensation as of Fiscal Year 2017.

Pilot Travel Centers LLC Key Developments

Pilot Flying J Appoints Whitney Haslam-Johnson as Chief Experience Officer

Pilot Flying J announced that Whitney Haslam-Johnson, previously the company's Vice President of Brand and Customer Experience, and a member of the company's Board of Directors, has been named to the new position of Chief Experience Officer at Pilot Flying J. In her new role, Johnson's primary focus will be on creating positive and memorable moments, while elevating the overall team member and guest experiences. She will lead Pilot Flying J's marketing innovation and enhancements with special focus on real-time, one-to-one communication –  listening to guests' comments and concerns via all channels and then implementing immediate action to address their needs. In addition to her Chief Experience Officer role, Johnson will continue overseeing a portfolio of responsibilities from her previous position, including: advertising, media, public relations, rebranding and remodeling of all Pilot and Flying J locations, directing sports and marketing sponsorships and the rollout of new digital communication tools. She will also continue to collaborate with company leaders to enhance philanthropic efforts that benefit communities across the U.S. where Pilot Flying J is doing business.

Shannon Johnson Joins Pilot Flying J as Vice President of Food Innovation

Pilot Flying J has named Shannon Johnson as vice president of food innovation. Johnson is a new senior leadership team member responsible for the continuous development of the PJ Fresh Marketplace brand, as well as a variety of new and innovative food and beverage options for guests. In addition, Johnson will help the company to continue to give consumers choices and best-in-class food options, as well as an extensive variety of beverage offerings along the interstate.

Pilot Flying J Expands Pilot and Flying J Stores in 2016 by Adding 58 Additional Locations to its Network

Pilot Flying J expanded its number of Pilot and Flying J stores in 2016 by adding 58 additional locations to its network. Through PFJ Southeast LLC, Pilot Flying J completed the conversion of 41 former Speedway/Wilco locations throughout the Southeastern United States. Pilot Flying J also opened 17 new travel centers in 2016, adding more than 1,000 local jobs to the communities. Each new location features full amenities for professional drivers, as well as area residents and travelers. With the 58 additions, the Pilot Flying J network now offers: more than 750 locations across North America; 4,200 parking spaces for a total of 74,000 parking spaces; and 320 showers for a total of 5,100 showers across the network.

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