April 26, 2018 11:36 PM ET

IT Services

Company Overview of TTEC Holdings, Inc.

Company Overview

TTEC Holdings, Inc. designs, builds, and operates omni-channel customer experiences. It operates through four segments: Customer Management Services (CMS), Customer Growth Services (CGS), Customer Technology Services (CTS), and Customer Strategy Services (CSS). The CMS segment offers customer experience delivery solutions, which integrate technology with customer experience professionals to optimize the customer experience across various channels and stages of the customer lifecycle from an onshore, offshore, or work-from-home environments. The CGS segment provides technology-enabled sales and marketing solutions, including sales advisory, search engine optimization, digital demand generatio...

9197 South Peoria Street

Englewood, CO 80112

United States

Founded in 1982

56,000 Employees

Phone:

303-397-8100

Key Executives for TTEC Holdings, Inc.

TTEC Holdings, Inc. does not have any Key Executives recorded.

TTEC Holdings, Inc. Key Developments

Peers And Private Equity Bidders In Frame for Arvato Reportedly

Arvato CRM Solutions is going on the block before the summer break as the German media group seeks to free up capital to invest, is attracting interest from peers, mostly backed by private equity, sources close to the matter said. Two sources familiar with the matter said Goldman Sachs Group, Inc.(NYSE:GS) was handling the auction, which had attracted interest from Webhelp SAS, Comdata S.p.A., Atento S.A. (NYSE:ATTO), Konecta BTO S.L. and TTEC Holdings, Inc. (NasdaqGS:TTEC). Bertelsmann SE & Co. KGaA was tight-lipped on the process but Chief Executive Offcier Thomas Rabe has said the companies would approach potential investors in May and hoped to achieve a result in the autumn. A source close to the company said there was interest from potential buyers either seeking to consolidate operations or diversify from abroad into Europe, but declined to elaborate. Sources said the asset being offered for sale was being tentatively valued at an enterprise value - combined equity and debt of €600-700 million. Goldman and Comdata declined to comment, while the other four prospective bidders did not immediately respond to emailed requests for comment.

TTEC Holdings, Inc. Announces Resignation of Robert Jimenez as Executive Vice President

Mr. Robert Jimenez, an executive vice president at TTEC Holdings, Inc., has left the company effective April 6, 2018.

TTEC Holdings, Inc. Announces Consolidated Earnings Results for the Fourth Quarter and Full Year Ended December 31, 2017; Provides Earnings Guidance for the Year 2018; Announces Impairment Losses for the Fourth Quarter Ended December 31, 2017

TTEC Holdings, Inc. announced consolidated earnings results for the fourth quarter and full year ended December 31, 2017. For the quarter, the company announced revenue of $426,623,000 compared to $344,947,000 for the same period a year ago. Income from operations was $36,610,000 compared to $6,245,000 for the same period a year ago. Income before income taxes was $28,292,000 compared to $6,535,000 for the same period a year ago. Net loss attributable to the company’s stockholders was $41,452,000 or $0.89 per diluted share compared to $614,000 or $0.01 per diluted share for the same period a year ago. EBIT was $31,778,000 compared to $7,359,000 for the same period a year ago. EBITDA was $49,012,000 compared to $24,273,000 for the same period a year ago. Net cash used in operating activities was $36,491,000 compared to net cash provided by operating activities of $992,000 for the same period a year ago. The decline in cash flow relates to an increase in working capital tied to $82 million of incremental revenue and the Connextions and Motif acquisitions. Total capital expenditures were $8,026,000 compared to $11,969,000 for the same period a year ago. Non-GAAP income from operations was $46,829,000 compared to $33,195,000 for the same period a year ago. Non-GAAP net income attributable to the company’s stockholders was $31,191,000 or $0.67 per share compared to $19,467,000 or $0.42 per share for the same period a year ago. Non-GAAP EBITDA was $67,116,000 compared to $53,519,000 a year ago. For the year, the company announced revenue of $1,477,365,000 compared to $1,275,258,000 for the same period a year ago. Income from operations was $100,489,000 compared to $52,752,000 for the same period a year ago. Income before income taxes was $88,887,000 compared to $50,298,000 for the same period a year ago. Net income attributable to the company’s stockholders was $7,256,000 or $0.16 per basic and diluted share compared to $33,678,000 or $0.71 per basic and diluted share for the same period a year ago. EBIT was $96,224,000 compared to $53,250,000 for the same period a year ago. EBITDA was $160,731,000 compared to $121,925,000 for the same period a year ago. Net cash provided by operating activities was $113,152,000 compared to $111,830,000 for the same period a year ago. Total capital expenditures were $51,958,000 compared to $50,832,000 for the same period a year ago. Non-GAAP income from operations was $120,476,000 compared to $89,194,000 for the same period a year ago. Non-GAAP net income attributable to the company’s stockholders was $83,515,000 or $1.80 per share compared to $63,146,000 or $1.32 per share for the same period a year ago. Non-GAAP EBITDA was $196,808,000 compared to $168,674,000 a year ago. For the quarter, the company announced impairment losses of $5,322,000 compared to $26,448,000 for the same period a year ago. The company anticipates full year 2018 guidance, excluding non-GAAP AHFS/WD (Assets Held for Sale and Wind-down), which represents approximately $8 million of revenue and breakeven operating income, as follows: GAAP revenue is estimated to increase 3.3% to 4.7% between $1.505 and $ 1.525 billion. Non-GAAP EBITDA margin is estimated between 13.0% and 13.3%, including a 25 basis points adverse impact from onetime costs related to the company’s name change and a 30 basis point impact from the restoration of variable compensation pools. Excluding these amounts, the EBITDA margin would be between 13.6% and 13.9%. GAAP operating income margin is estimated between 8.7% and 8.9%. Excluding the costs related to the name change and restoration of the variable compensation pools, the operating margin will be between 9.3% and 9.5%. Capital expenditures are estimated at 3.8% of revenue, of which approximately 70% is growth oriented. The company estimates 2018 effective tax rate in the range of 24% to 26%.

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