April 22, 2018 2:30 PM ET

Internet Software and Services

Company Overview of Genesys Telecommunications Laboratories, Inc.

Company Overview

Genesys Telecommunications Laboratories, Inc. provides cloud and on-premises omnichannel customer experience and contact center solutions. The company operates a Customer Experience Platform that enables enterprises to orchestrate and monitor multimodal omnichannel journeys and interactions. It also provides SIP communications solutions for virtual call centers and contact centers, which include contact center telephony; enterprise communications for administration, provisioning, reporting, and management of systems; and WebRTC communications for voice and face-to-face interactions. In addition, it offers an interactive voice response platform that integrates self-service applications, video...

2001 Junipero Serra Boulevard

Daly City, CA 94014

United States

Founded in 1990

730 Employees





Key Executives for Genesys Telecommunications Laboratories, Inc.

Chief Executive Officer and Director
Chief Financial Officer
Chief Legal Officer and Chief Ethics & Integrity Officer
Executive Vice President of Global Sales & Field Operations
Compensation as of Fiscal Year 2017.

Genesys Telecommunications Laboratories, Inc. Key Developments

Genesys, Inc. Presents at Consero Corporate Compliance & Ethics Forum, Mar-06-2018 08:00 AM

Genesys, Inc. Presents at Consero Corporate Compliance & Ethics Forum, Mar-06-2018 08:00 AM. Venue: Pasadena, California, United States. Speakers: Allen Chiu, Chief Compliance Officer and Global Head of Litigation.

Genesys Appoints Peter Graf as New Chief Product Officer

Genesys announced the appointment of Dr. Peter Graf as chief product officer (CPO), a new position for the company. As CPO, Graf will drive the global product vision and innovation strategy for Genesys. He will oversee product management, engineering and product delivery across the company's customer experience platform including Genesys PureCloud, PureConnect and PureEngage. Graf joins Genesys from Sungevity. As CPO, Graf spearheaded Sungevity's transition from a solutions company to a global platform provider for the solar industry. Graf will be a member of the Genesys executive leadership team, based in the San Francisco Bay area, reporting directly to Segre.

Genesys Introduces Olivier Jouve as New PureCloud Leader

Genesys named Olivier Jouve as executive vice president of PureCloud by Genesys. Prior to joining Genesys, Jouve held a variety of senior executive roles for IBM including most recently as vice president of offering management for IBM Watson IoT. Jouve has 30 years of experience in global product management and research and development for enterprise and start-up tech brands. He will be responsible for driving the growth and evolution of PureCloud. Earlier in his career, Jouve held executive positions at SPSS Inc. and LexiQuest.

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