December 18, 2017 4:15 AM ET


Company Overview of BMC Software, Inc.

Company Overview

BMC Software, Inc. develops software that provides system and service management solutions for enterprises in the United States and internationally. It operates in two business units, Enterprise Service Management (ESM) and Mainframe Service Management (MSM). The ESM business unit offers solution suites for availability and performance management, event management, service impact management, and capacity optimization; for provisioning, configuration change, and compliance automation for servers, networks, applications, and databases; for service desk, incident management, service request management, problem management, asset management, service level management, change and release management...

2103 CityWest Boulevard

Houston, TX 77042

United States

Founded in 1980

6,700 Employees





Key Executives for BMC Software, Inc.

Chief Executive Officer and President
Age: 46
Chief Financial officer and Senior Vice President
Age: 56
President of ZSolutions Optimization
Age: 65
Chief Customer Officer and President of Customer Success
Age: 55
President of Workload Automation
Compensation as of Fiscal Year 2017.

BMC Software, Inc. Key Developments

BMC Software, Inc. Announces New Capabilities for BMC Data Management and MainView Solutions

BMC Software, Inc. announced new capabilities for the BMC Data Management and MainView solutions for IBM IMS, offering customers enhanced continuous availability, scalability, security, lower CPU consumption, and improved management of unpredictable workloads. The new solutions build upon BMC's continued commitment to provide organizations that depend on mainframes with innovative software solutions by providing improved MTTR, reducing resource consumption and costs, and delivering improved reporting capabilities. The new capabilities enable customers to reduce costs, and increase performance and availability through dramatically enhanced performance management, database administration, transaction management, and backup and recovery capabilities. The solutions' new capabilities enable clients to: Resolve IMS issues faster when exceptions occur, through integration of the MainView solution with the Log Analyzer for IMS capability; Increase application availability by reducing online reorg post processing outage; An early customer result shows a reduced outage time of up to 66%; Automatically restart applications using VSAM Record Level Sharing; Reduce resource consumption and costs with the ability to identify and take action on looping transactions; Improve IMS transaction throughput and performance through tuning recommendations, including preloaded transactions. With these new capabilities, the solutions also offer day one support for the IBM IMS 15 transactional database. IMS 15 delivers the availability, scalability, and performance required for enterprise and integrated on-premises and cloud environments. With BMC's latest releases supporting IMS 15, BMC clients can be assured that their businesses will continue uninterrupted and experience smooth migrations to the new IMS system.

BMC Accelerates Service Management Experiences Across Multi-Cloud Environments with Newest Release of Remedy

BMC announced it is expanding the market-leading ITSM capabilities of BMC's Remedy solution to multi-cloud environments, including AWS, Jira, and Microsoft Azure. IT leaders can now broker tickets and manage all incidents both on-premises and across multiple cloud platforms from multiple vendors using the Remedy solution. The new capabilities enable companies to deliver a seamless service experience across complex multi-cloud landscapes. Multi-cloud environments are redefining businesses across every industry and require that businesses take a fresh look at how to manage multiple clouds from multiple providers, in addition to on-premises infrastructure and assets. BMC's recent Multi-Cloud Survey of over 1,000 IT leaders revealed that resource optimization, business application and data workflow automation, and having enough people with the right expertise were three of the top four challenges they face with in a new multi-cloud world. Remedy now provides a clear, single view for brokering incidents, changes, and releases across multiple cloud applications and providers. IT managers can optimize resources and costs through automation, eliminating the need to duplicate incident resolution in each management portal of their various public cloud resources. BMC's survey also found that 80% agree that new management approaches and tools are required for effective multi-cloud management, with 78% stating that they are turning to artificial intelligence for help. BMC is leading this trend with new machine learning capabilities, available now, that drive service desk efficiency and enable IT to better manage today's multi-cloud, multi-device, and omni-channel realities. New cognitive capabilities are embedded into the Remedy Service Management Suite solution to automate classification, assignment, and routing of incidents, transforming the way services are delivered by agents with more cost-effective scaling of support across the enterprise. Virtual agents and chatbots create a self-service experience with the BMC Digital Workplace solution that employees want to consume and engage with for simple tasks, helping enterprises scale beyond traditional channels. Based on direct feedback from customers, an innovative new user experience provides unique insights for normalization, reconciliation, and integration of the Configuration Management Database (CMDB). Smart UX configuration capabilities support more detailed and dynamic views to help agents better understand, manage, and resolve incidents, as well as to manage changes. The new multi-cloud service management, cognitive, and Smart UX features are available now with the newest release of the Remedy solution.

BMC Software, Inc. Presents at Gartner IT Infrastructure, Operations Management & Data Center Conference 2017, Dec-04-2017 04:00 PM

BMC Software, Inc. Presents at Gartner IT Infrastructure, Operations Management & Data Center Conference 2017, Dec-04-2017 04:00 PM. Venue: The Gartner hotel, Las Vegas, Nevada, United States. Speakers: Shayne Higdon, President, Performance & Analytics.

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