{"id":47240,"date":"2020-09-25T08:26:14","date_gmt":"2020-09-25T12:26:14","guid":{"rendered":"https:\/\/www.bloomberg.com\/professional\/insights\/risk\/staying-compliant-in-any-language\/"},"modified":"2024-04-24T14:42:19","modified_gmt":"2024-04-24T18:42:19","slug":"staying-compliant-in-any-language","status":"publish","type":[3762],"link":"https:\/\/www.bloomberg.com\/professional\/insights\/risk\/staying-compliant-in-any-language\/","title":{"rendered":"Staying compliant in any language"},"content":{"rendered":"<div  class=\"bbg-row-container\">\n    <style>section[data-anchor=row-6a09bdd1523e2]::before {\n\t\t\t\tbackground-color: #eeeeee;\n\t\t\t}<\/style>\n    <section class=\"bbg-row bg--custom-color  bg--eeeeee text--black bbg-row--full-bg-bleed\" data-anchor='row-6a09bdd1523e2'>\n        \n        \n        <div\n            class=\"bbg-row--content\"\n                    >\n            \n            <p><div\n    class=\"bbg-column bbg-column--width-2\"\n    style=\"\"\n    >\n    \n<\/div><div\n    class=\"bbg-column bbg-column--width-8 bbg-column--valign-bottom\"\n    style=\"\"\n    >\n    <p>    <ul class=\"bbg-categories_list\">\n                    <li>\n                <a href=\"https:\/\/www.bloomberg.com\/professional\/insights\/category\/risk\/\" rel=\"category tag\">\n                    Risk\n                <\/a>\n            <\/li>\n            <\/ul>\n<div\n    class=\"bbg-spacer\"\n        style=\"height: 24px !important\"\n    >\n<\/div>    <h1 class=\"bbg-metadata bbg-metadata--title\">Staying compliant in any language<\/h1>\n<\/p>\n\n<\/div>\n\n\n                    <\/div>\n    <\/section>\n<\/div>\n\n<div  class=\"bbg-row-container\">\n    <section class=\"bbg-row  text--black row-padding--top-compact row-padding--bottom-none bbg-row--full-bg-bleed\" data-anchor='row-6a09bdd157e26'>\n        \n        \n        <div\n            class=\"bbg-row--content\"\n                    >\n            \n            <p><div\n    class=\"bbg-column bbg-column--width-2\"\n    style=\"\"\n    >\n    \n<\/div><div\n    class=\"bbg-column bbg-column--width-8\"\n    style=\"\"\n    >\n    <p><div\n    class=\"bbg-spacer\"\n        style=\"height: 40px !important\"\n    >\n<\/div>    <p class=\"bbg-metadata bbg-metadata--date\">September 25, 2020<\/p>\n<\/p>\n\n<\/div>\n\n\n                    <\/div>\n    <\/section>\n<\/div>\n\n<div  class=\"bbg-row-container\">\n    <section class=\"bbg-row  text--black row-padding--top-none bbg-row--full-bg-bleed\" data-anchor='row-6a09bdd159405'>\n        \n        \n        <div\n            class=\"bbg-row--content\"\n                    >\n            \n            <p><div\n    class=\"bbg-column bbg-column--width-2\"\n    style=\"\"\n    >\n    \n<\/div><div\n    class=\"bbg-column bbg-column--width-8\"\n    style=\"\"\n    >\n    <p><div\n\tclass=\"bb-wysiwyg\"\n\t\t>\n\t<p><em>This article was written by Eugene Semetsky, Bloomberg Vault Product Manager.<\/em><\/p>\n\n<\/div>\n<div\n\tclass=\"bb-wysiwyg\"\n\t\t>\n\t<p>The challenge of monitoring sensitive communications has become infinitely more complicated. Financial firms need to be compliant in a world that includes ever-evolving regulations, rapidly-growing data volumes, new communication platforms and remote employees spanning global markets.<\/p>\n\n<\/div>\n<div\n\tclass=\"bb-wysiwyg\"\n\t\t>\n\t<p>Meanwhile, traditional surveillance programs are built on the assumption that everyone is communicating in the same language \u2014 typically English. In reality, financial professionals communicate in multiple languages \u2013\u2013 including with slang and emojis \u2013\u2013 and multilingual users are likely to switch between languages, whether out of habit or with the intent to circumvent supervisory policies and procedures.<\/p>\n\n<\/div>\n<div\n\tclass=\"bb-wysiwyg\"\n\t\t>\n\t<p>As a <a href=\"https:\/\/www.opimas.com\/research\/600\/detail\/\" target=\"_blank\" rel=\"noopener noreferrer\">recent report<\/a> by financial management consultancy Opimas underscores, there are more than 6,000 languages spoken worldwide, with many of those used in the regions where Bloomberg operates, creating major gaps for surveillance and with serious consequences for compliance teams. Understanding and implementing an integrated compliance solution with robust foreign language tools and translation capabilities is critical.<\/p>\n\n<\/div>\n<div\n\tclass=\"bb-wysiwyg\"\n\t\t>\n\t<p>In fact, multi-language capabilities aren\u2019t simply \u201cnice to have.\u201d Under FINRA Rule 3110 governing supervision, firms must surveil any communications allowed by the organization, including in multiple languages. In Europe, the FCA\u2019s Markets in Financial Instruments Directive II (MiFID II) and the SYSC 3.2 and 9.1 rules require similar safeguards.<\/p>\n\n<\/div>\n<div\n\tclass=\"bb-wysiwyg\"\n\t\t>\n\t<p><strong>Surveillance in any language<\/strong><\/p>\n\n<\/div>\n<div\n\tclass=\"bb-wysiwyg\"\n\t\t>\n\t<p>When surveilling communications, all language is subject to analysis, and that can be particularly challenging when it is a patchwork of lexicons, argots and, as is increasingly the case, symbols. While giving a \u201cthumbs up\u201d emoji may seem innocuous, it still signals intent and is, in fact, subject to review and potential escalation.<\/p>\n\n<\/div>\n<div\n\tclass=\"bb-wysiwyg\"\n\t\t>\n\t<p>With customers spanning every continent and operations in more than 160 regional locations, Bloomberg recognizes the need to maintain a robust multi-language product offering. <a href=\"https:\/\/www.bloomberg.com\/professional\/product\/vault\/\">Bloomberg Vault <\/a>\u2014 an integrated compliance and surveillance platform that helps firms aggregate, archive, and analyze their communications, trading, and voice data\u2014continues in that tradition. Given the complexities of maintaining compliance in a global environment, Bloomberg Vault has a well-established multi-language capability today and is continuing to invest in and expand the platform\u2019s multi-language offerings.<\/p>\n\n<\/div>\n<div class=\"bbg-interstitial\" aria-label=\"interstitial\" tabindex=\"0\">\n\t<style>\n\t\t.bbg-interstitial #card_1.bbg-card_hasCta{\n\t\t\tbackground:rgba(0,0,0,0);\n\t\t\tpadding: 104px;\n\t\t\t\n\t\t\t\n\t\t}\n\t\t.bbg-interstitial #card_1.bbg-card_hasCta .bbg-card__content, .bbg-interstitial #card_1.bbg-card_hasCta .bbg-card__content p{\n\t\t\tcolor:inherit;\n\t\t}\n\t\t@media (max-width: 768px) {\n\t\t\t.bbg-interstitial #card_1.bbg-card_hasCta{\n\t\t\t\tpadding: 80px 32px;\n\t\t\t}\n\t\t}\n\t\t@media (max-width: 480px) {\n\t\t\t.bbg-interstitial #card_1.bbg-card_hasCta{\n\t\t\t\tpadding: 80px 18px;\n\t\t\t}\n\t\t}\n\t<\/style>\n\t<div class=\"wpb_content_element bbg-card  bbg-card-dark bbg-card_hasCta has_interstitial\" id=\"card_1\" data-card_type=\"no_image\">\n  \n  \n  <div class=\"bbg-card__innerwrapper\">\n    <div class=\"bbg-card__content\">\n      \n      \n                      <h3 class=\"bbg-card__title\">Compliance that drives value<\/h3>\n      \n              <div class=\"bbg-card__wysiwyg bb-wysiwyg\"><p>Learn more<\/p>\n<\/div>\n          <\/div>\n\n          \n<div\n  id=\"cta_6462381646049875236\"\n  class=\"wpb_content_element bbg-cta icon icon-arrow\">\n  <style>\n    \n    \n    \n  <\/style>\n  <div\n    class=\"bbg-cta-link link-holder\"\n    data-links-type=\"cta-links\">\n    <p class=\"bbg-cta-p right\">\n      <a\n        class=\"bbg-cta-link link interstitial_cta\"\n        href=\"https:\/\/www.bloomberg.com\/professional\/products\/compliance\/\"\n        target=\"_blank\"\n        rel=\"\"\n        data-section-name=\"\"\n                role=\"button\"\n        aria-label=\"Learn more\"\n        >\n                <\/a>\n    <\/p>\n  <\/div>\n<\/div>\n\n      <\/div>\n\n  <\/div>\n\n<\/div>\n<div\n\tclass=\"bb-wysiwyg\"\n\t\t>\n\t<p>Bloomberg Vault\u2019s current suite of e-discovery tools supports dozens of languages and allows users to search and extract data from any content channel ingested in any supported language. From a surveillance perspective, firms can easily customize their policies and rules by inserting lexicons in any modern language \u2013\u2013 including emojis. Users can then identify, flag and review messages that contain keywords, phrases and symbols that are offensive, inflammatory or cover market-specific policies, such as conduct risk, market abuse and conflicts of interest, regardless of language. Bloomberg Vault also offers advanced functionality, including the ability to perform \u201ctokenization\u201d of languages that do not have traditional white spaces between words (think Japanese, Chinese and Korean) to clearly understand how surveillance policies are applied.<\/p>\n\n<\/div>\n<div\n\tclass=\"bb-wysiwyg\"\n\t\t>\n\t<p>Beyond simply searching and surveilling in multiple languages, many non-native speakers are sometimes confronted with front-end applications that are only presented in English. Bloomberg Vault has been working on addressing this challenge by rolling out a host of new regionalization, translation, and UI enhancements. This new UI gives surveillance, risk, control and compliance teams the option of selecting multiple languages, including Japanese and Korean, with more Asian-Pacific and Romance languages coming soon. In addition, detailed end-user documentation is currently available in 10 languages, leveraging Bloomberg\u2019s extensive in-house translation capabilities.<a href=\"#_ftn1\"><sup>[1]<\/sup><\/a><\/p>\n\n<\/div>\n<div\n\tclass=\"bb-wysiwyg\"\n\t\t>\n\t<p>To expand its existing multi-language capabilities, <a href=\"https:\/\/www.bloomberg.com\/professional\/product\/vault\/\">Bloomberg Vault<\/a> also recently began working with Technically Creative, a U.S.-based IT services provider and subject matter expert in foreign-language policy detection and regional policy\/rule development. Through this partnership, Bloomberg Vault users will soon be able to take advantage of updated and enhanced surveillance policies, future foreign language and other specialized capabilities, including expanded Data Loss Prevention (DLP). In addition, Bloomberg is investing in Voice surveillance, Natural Language Processing (NLP) and Advanced Analytics to draw deeper insights from the vast pool of electronic communications generated by users.<\/p>\n\n<\/div>\n<div\n\tclass=\"bb-wysiwyg\"\n\t\t>\n\t<p>Before the COVID-19 pandemic, risk and control teams, including compliance, were grappling with the challenges of staying compliant across various communication sources. Now, with remote work arrangements likely to be the norm for the foreseeable future, organizations need to get serious about adopting comprehensive solutions that allow them to proactively and automatically respond to potential risks and threats\u2026 regardless of language. Bloomberg Vault is a critical tool in their arsenal that enables them to do just that.<\/p>\n\n<\/div>\n<div\n\tclass=\"bb-wysiwyg\"\n\t\t>\n\t<p><strong>About Bloomberg Vault<\/strong><\/p>\n\n<\/div>\n<div\n\tclass=\"bb-wysiwyg\"\n\t\t>\n\t<p>Bloomberg Vault is an integrated compliance and surveillance solution designed to help global financial service customers meet their regulatory obligations and business standards. Built on Big Data technologies, Bloomberg Vault\u2019s surveillance solution is highly scalable and enables search filtering, results and reports to complete within seconds across large date ranges, and offers an extensive suite of features. Unique capabilities include the ability to apply interactive \u201cpre-send\u201d controls on Bloomberg MSG and Instant Bloomberg (IB), internal Information Barriers to meet ethical wall requirements, and the ability to regularly feed in Restricted List lexicons into Surveillance policies. These features are complemented by rich, interactive reporting, powerful user-management features, and more than 40 pre-built policies, with the ability to customize and create new ones.<\/p>\n\n<\/div>\n<div\n\tclass=\"bb-wysiwyg\"\n\t\t>\n\t<p><strong>Disclaimers<\/strong><\/p>\n\n<\/div>\n<div\n\tclass=\"bb-wysiwyg\"\n\t\t>\n\t<p>The information included in these materials are for illustrative purposes only. The BLOOMBERG TERMINAL service and Bloomberg products and services (the \u201cServices\u201d) are owned and distributed by Bloomberg Finance L.P. (\u201cBFLP\u201d) except (i) in Argentina, Australia and certain jurisdictions in the Pacific islands, Bermuda, China, India, Japan, Korea and New Zealand, where Bloomberg L.P. and its subsidiaries (\u201cBLP\u201d) distribute these products, and (ii) in Singapore and the jurisdictions serviced by <a href=\"https:\/\/www.bloomberg.com\/company\/careers\/global-roles\/singapore-office\/\">Bloomberg\u2019s Singapore office<\/a>, where a subsidiary of BFLP distributes these products. BLP provides BFLP and its subsidiaries with global marketing and operational support and service. Certain features, functions, products and services are available only to sophisticated investors and only where permitted. BFLP, BLP and their affiliates do not guarantee the accuracy of prices or other information in the Services. Nothing in the Services shall constitute or be construed as an offering of financial instruments by BFLP, BLP or their affiliates, or as investment advice or recommendations by BFLP, BLP or their affiliates of an investment strategy or whether or not to \u201cbuy\u201d, \u201csell\u201d or \u201chold\u201d an investment. Information available via the Services should not be considered as information sufficient upon which to base an investment decision. The following are trademarks and service marks of BFLP, a Delaware limited partnership, or its subsidiaries: BLOOMBERG, BLOOMBERG ANYWHERE, BLOOMBERG MARKETS, BLOOMBERG NEWS, BLOOMBERG PROFESSIONAL, BLOOMBERG TERMINAL and BLOOMBERG.COM. Absence of any trademark or service mark from this list does not waive Bloomberg\u2019s intellectual property rights in that name, mark or logo. All rights reserved. \u00a9 2020 Bloomberg.<\/p>\n\n<\/div>\n<div\n\tclass=\"bb-wysiwyg\"\n\t\t>\n\t<p><em><a href=\"#_ftnref1\"><sup>[1]<\/sup><\/a> Available languages include English, Japanese, French, German, Spanish, Portuguese, Italian, Chinese (traditional and simplified), Korean, and Russian.<\/em><\/p>\n\n<\/div>\n\n<\/div><div\n    class=\"bbg-column bbg-column--width-2\"\n    style=\"\"\n    >\n    \n<\/div>\n\n\n                    <\/div>\n    <\/section>\n<\/div>\n\n<div  class=\"bbg-row-container\">\n    <style>section[data-anchor=row-6a09bdd1609fa]::before {\n\t\t\t\tbackground-color: #eeeeee;\n\t\t\t}<\/style>\n    <section class=\"bbg-row bg--custom-color  bg--eeeeee text--black bbg-row--full-bg-bleed\" data-anchor='row-6a09bdd1609fa'>\n        \n        \n        <div\n            class=\"bbg-row--content\"\n                    >\n            \n            <div\n    class=\"bbg-column\"\n    style=\"\"\n    >\n    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