Banks, Retailers, Airlines And More Can Provide Better Customer Service With New App Tool From Verizon Enterprise Solutions

 Banks, Retailers, Airlines And More Can Provide Better Customer Service With
                New App Tool From Verizon Enterprise Solutions

New solution makes it easy for consumers to connect with contact center agents
from mobile apps; helps top brands build customer loyalty

PR Newswire

NEW YORK, May 19, 2017

NEW YORK, May 19, 2017 /PRNewswire/ -- According to research and consulting
firm Ovum^1, 84% of surveyed consumers reported sometimes or always using the
Web to get information before calling a customer service agent, and 64% would
like easier access to live agents. A new service from Verizon Enterprise
Solutions allows consumers to connect directly and securely by phone with a
contact center agent, without having to exit the mobile app they are using on
their smartphones – making it easier to get answers quickly from an agent.

Verizon Communications Inc.

With Visual Interactive Calling, Verizon Enterprise Solutions is rolling out a
new mobile customer experience designed for banks, retailers, airlines, travel
and hospitality companies, and other brands looking to improve how they
communicate with and serve customers. The new tool enables consumers to
connect directly to a live agent from within a customer app to answer
questions, help complete an order or resolve an issue.

"Verizon created a unique software-based mobile CX service that easily
integrates into consumer mobile apps offered by companies," said Rich
Costello, senior research analyst with IDC. "Visual Interactive Calling is a
seamless and secure way for consumers to efficiently get information from a
single location on their smartphones."

 Visual Interactive Calling will help companies streamline their own customer
service process and better cater to today's increasingly mobile consumers. The
solution also helps maintain security and protects customer information
through stringent authentication. It is immediately available to U.S.-based
companies, offering a strong value proposition for enterprises and their

"Visual Interactive Calling should be a valuable brand reflection for
companies, and a welcome feature for their customers," said Anthony Recine,
chief marketing officer with Verizon Enterprise Solutions. "Verizon continues
to invest in solutions that help our clients improve the customer experience
for today's mobile first, digital consumer."

Visit Visual Interactive Calling to learn more.

About Verizon Communications
Verizon Communications Inc. (NYSE, Nasdaq: VZ), headquartered in New York
City, has a diverse workforce of 161,000 and generated nearly $126 billion in
2016 revenues. Verizon operates America's most reliable wireless network, with
113.9 million retail connections nationwide. The company also provides
communications and entertainment services over mobile broadband and the
nation's premier all-fiber network, and delivers integrated business solutions
to customers worldwide.

VERIZON'S ONLINE NEWS CENTER: News releases, feature stories, executive
biographies and media contacts are available at Verizon's online News Center
at News releases are also available through an RSS
feed. To subscribe, visit

^1 'Where Contact Centers Are Missing The Mark With Customer Care', Aphrodite
Brismead, Ovum, 2015.

Related Links

Media contact:
Maria Montenegro

To view the original version on PR Newswire,

SOURCE Verizon

Press spacebar to pause and continue. Press esc to stop.