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Cass R. Sunstein

Job Interviews Are Useless

The data shows that interviews don't predict success. Here's why we can't let them go.
How much are you really learning here?

How much are you really learning here?

Photographer: Chris Hondros/Getty Images

Employers, like most people, tend to trust their intuitions. But when employers decide whom to hire, they trust those intuitions far more than they should.

Suppose that you are considering two candidates for a job in sales, Candidate A and Candidate B, and have interviewed both. You and your colleagues were far more impressed with Candidate A, who was dynamic, engaging, and immensely likable -- a natural, especially for sales. By contrast, Candidate B was a bit awkward and reserved, and so seemed to be an inferior “fit.”