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00:00. GOOD TO HAVE YOU WITH US. IN THE DISCUSSION TODAY, PEOPLE TALK ABOUT HOW AI IS STILL IN ITS INFANCY DESPITE THE FACT THAT IT HAS BEEN PENETRATED ALL ACROSS INDUSTRIES. WHERE DO WE GO FROM HERE? >> WE ARE BEGINNING TO SEE INTENSE PENETRATION. OVER 20,000 ENGAGEMENTS ACROSS DIFFERENT INDUSTRIES. WE ARE BEGINNING TO SEE SOME OF THIS SCALE. NOT JUST OURSELVES , BUT THE EXTRAORDINARY WORK IN USING AI INSIDE OF OUR OWN SUPPLY CHAINS AND IN A COUPLE OF TRADITIONAL EXAMPLES I WILL SHARE AND A COUPLE OF UNUSUAL. THE TRADITIONAL, LET'S TAKE THE STATE BANK OF INDIA. IT DEVELOPED ITS DIGITAL PLATFORM, 40,000 NEW CLIENTS A DAY , BUT IT HAS GONE BEYOND BANKING. IT IS AI POWERED. IT ALLOWS ON A NON-SMARTPHONE TO BE ABLE TO MANAGE IN MICRO LOAN FOR A TRACTOR AND SOME OF OUR OTHER RESEARCH IN INDIA AROUND LAND MANAGEMENT. A COUPLE OF OTHER UNUSUAL APPLICATIONS AND ADVERTISING, WE JUST STUDIED 15 YEARS OF WHAT ADVERTISEMENTS WORK AND THE NEW LEXUS LOCAL AD IS A RESULT OF THAT. ONE FILM'S TRAILER WAS A STUDY OF WHAT TRAILERS REALLY DRIVE PEOPLE TO THE MOVIES. SO, AMAZING SCALING EXAMPLES BEGINNING TO THE REGION, AS WELL AS ONES THAT ARE IMPORTANT, SO NO ONE IS LEFT BEHIND. >> YOU TALK ABOUT NO ONE WILL BE LEFT BEHIND, BUT THERE IS ANYONE THAT AI WILL ACCELERATE INEQUALITY. IN WITH CLIENT, HOW IS IT BEING ADDRESSED? >> THERE ARE A COUPLE OF HIGH-LEVEL THINGS. WE BELIEVE AI WAS MEANT FOR THE CAPABILITIES OF HUMANS, SO IT IS WORKING WITH US SO WE CAN DO CREATIVE AND DIFFERENT INTELLIGENT TASKS. THE SECOND CRITICAL AREA IS THE INSURING THAT THERE IS NOT UNCONSCIOUS BIAS IN THESE NEW CAPABILITIES. LAST YEAR, WE BROUGHT OUT A SET OF CAPABILITIES THAT ENSURE THE DECISION-MAKING IS REALLY KIND OF BLOWN APART POSITIVELY, THAT EVERYONE CAN UNDERSTAND HOW THE DECISION WAS MADE AND A DASHBOARD THAT ENABLES YOU TO BE ABLE TO EXPLAIN TO CLIENTS WHY YOUR INSURANCE POSITIONING WAS DIFFERENT THAN YOU EXPECTED. PERHAPS MOST IMPORTANTLY , AS OUR CHAIRMAN AND CEO TALKS ABOUT, THAT THIS SHOULD NOT BE TECHNOLOGY FOR THE FEW AND THAT WE CREATE THESE NEW ROLES. LAST WEEK IN THAILAND, I ANNOUNCED A SCHOOL THAT TAKES OFTEN UNDERSERVED YOUNG PEOPLE, REALLY FAST TRACKS THEM THROUGH TECHNOLOGY, INVOLVES THEM, THEY HAVE MENTORS, THEY COME INTO BUSINESS, THEY ARE READY TO START WORK TO FILL THE SKILLS GAP. I BELIEVE IT IS 117 ACROSS THE WORLD. THEN AT SCALE IN INDIA, WE ARE TRAINING FOR MILLION TEACHERS, ONE MILLION STUDENTS, AND 200,000 YOUNG WOMEN IN DETAIL STEM SUBJECTS. MY MANAGEMENT TEAM WITH THEIR 10 DAYS AGO AREA >> I WANT TO TOUCH ON CHINA. WE ARE SEEING A GROWING TIDE OF AI BUSINESS IS -- BUSINESSES. >> AI IS THAT IT'S VERY EARLY STAGES. JUST AS YOU SAID AS WE WERE TALKING. WHAT CLIENTS ARE TALKING TO US ABOUT IS HOW YOU SCALE THOSE EARLY EXAMPLES. AND DOING THAT WITH PEOPLE WHO HAVE EXPERIENCE OF DIFFERENT INDUSTRIES, SO THIS INDUSTRY CONTACT -- CONTEXT IS VERY IMPORTANT. WE ARE WORKING TOGETHER ON WHAT ARE THE BIG PROBLEMS YOU ARE TRYING TO ALL? CREATE BUSINESS OBJECTIVES AND THEN DEVELOP A MINIMUM VIABLE PRODUCT BY USING AGILE THINKING, THE GARAGE METHOD, CO-CREATING WITH OTHERS, IF THAT IS REALLY NEEDED, AND THEN DRIVING THAT INTO THE BUSINESS TO SEE THE SCALE OF THE EXPLOSION OF THE DATA YOU HAVE AND THAT YOU ARE USING AND WHAT IT REALLY BRINGS YOU IN TERMS OF NEW PRODUCTS AND ARE VERSUS. >> DO YOU SEE A NEED FOR REGULATION? >> I THINK IT IS THE RESPONSIBILITY -- IF YOU TAKE A COMPANY LIKE IBM -- 108 YEARS OF INTENSE CULTURAL REGULATION -- WHAT WE DO IS TRUSTED, OPEN, WITHOUT BIAS, THE DATA THAT WE WORK WITH OUR CLIENTS' DATA, IT IS THEIR DATA, UNEQUIVOCABLY ALWAYS, BUT THE INSIGHTS WE DATA ARE THERE IN SIGHT, NOT FOR SOME HUGE KNOWLEDGE GRAPH TO COMPETITORS TO TAKE A PART IN. I THINK YOU NEED A MORAL CODE, YOU NEED TO HAVE ETHICS AND AN APPROACH, AS WELL AS THE TOOLS I TALKED ABOUT THAT REALLY EXPOSED

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IBM Asia Pacific CEO Green on Artificial Intelligence

Harriet Green, chief executive officer for Asia Pacific at International Business Machines Corp., talks about the prospects for artificial intelligence. She speaks on the sidelines of the "Sooner Than You Think" technology conference in Singapore with Haslinda Amin on "Bloomberg Markets: Asia." (Source: Bloomberg)

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