The strategy is to run out of things by design. So expect high-quality, on-trend clothes and smart service. But don’t expect a lot of sales.

Illustration by John Hendrix for Bloomberg Businessweek

The strategy is to run out of things by design. So expect high-quality, on-trend clothes and smart service. But don’t expect a lot of sales.

Illustration by John Hendrix for Bloomberg Businessweek

How to Shop Smarter at J.Crew

The strategy is to run out of things by design. So expect high-quality, on-trend clothes and smart service. But don’t expect a lot of sales.

Illustration by John Hendrix for Bloomberg Businessweek

J.Crew Factory

Illustration by John Hendrix for Bloomberg Businessweek

High-end suppliers

Illustration by John Hendrix for Bloomberg Businessweek

Inventory

Illustration by John Hendrix for Bloomberg Businessweek

Red phone

Illustration by John Hendrix for Bloomberg Businessweek

Menswear

Illustration by John Hendrix for Bloomberg Businessweek

Staff

Illustration by John Hendrix for Bloomberg Businessweek

Store layout

Illustration by John Hendrix for Bloomberg Businessweek

Discounts

Illustration by John Hendrix for Bloomberg Businessweek

Pricing

Illustration by John Hendrix for Bloomberg Businessweek

Returns

Illustration by John Hendrix for Bloomberg Businessweek

Sales

Illustration by John Hendrix for Bloomberg Businessweek

Sales (cont.)

Illustration by John Hendrix for Bloomberg Businessweek

Customer Tracking

Illustration by John Hendrix for Bloomberg Businessweek