Zuckerberg’s High Hurdle to Regain Public Trust

Hey y’all, it’s Austin. Last week, Facebook Inc. issued a mea culpa. The company’s recent attempt to update its privacy policy on WhatsApp sparked fury over new data-collection practices, which many perceived to mean Facebook would soon mine personal information from private chats. The confusing announcement sent droves of users to competing messaging platforms such as Telegram and Signal.

Now Facebook is trying again. In a blog post, WhatsApp acknowledged it botched the update, reiterated a commitment to end-to-end encryption, and said it would release a detailed preview of the new privacy standards instead of opaquely forcing them on users overnight.