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Almost 30% of Professionals Say They’ve Tried ChatGPT at Work

Drafting emails and generating pieces of code are some of the most popular uses among white-collar workers.

The ChatGPT page on the OpenAI website.

The ChatGPT page on the OpenAI website.

Photographer: Gabby Jones/Bloomberg

Some early adopters are already experimenting with the generative AI program ChatGPT at the office. In seconds, consultants are conjuring decks and memos, marketers are cranking out fresh copy and software engineers are debugging code.

Almost 30% of the nearly 4,500 professionals surveyed this month by Fishbowl, a social platform owned by employer review site Glassdoor, said that they’ve already used OpenAI’s ChatGPT or another artificial intelligence program in their work. Respondents include employees at Amazon, Bank of America, JPMorgan, Google, Twitter and Meta. The chatbot uses generative AI to spit out human-like responses to prompts in seconds, but because it’s been trained on information publicly available from the internet, books and Wikipedia, the answers aren’t always accurate.