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Shake It Off? Parents Come Up Short for Taylor Swift Tickets

This photo shows Natasha Mitchner, center, at a Taylor Swift concert in Columbus, Ohio, on July 7, 2018, with her now 17-year-old daughter, Melisse Bretz, left, and her now 20-year-old daughter, Amea Bretz. Mitchner scored tickets to a Taylor Swift concert during her tour next year after several hours in the Ticketmaster queue. (Natasha Mitchner via AP)
This photo shows Natasha Mitchner, center, at a Taylor Swift concert in Columbus, Ohio, on July 7, 2018, with her now 17-year-old daughter, Melisse Bretz, left, and her now 20-year-old daughter, Amea Bretz. Mitchner scored tickets to a Taylor Swift concert during her tour next year after several hours in the Ticketmaster queue. (Natasha Mitchner via AP)
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New York (AP) -- They were supposed to be birthday presents. They were supposed to be Christmas presents. They were supposed to be the most special of special treats for young fans of Taylor Swift.

Instead, for many parents, the hours-long Ticketmaster debacle they endured Tuesday trying to score concert seats left them empty-handed and frustrated — and their kids disappointed.