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Work Shift

Amazon Plans to Close Call Centers in Work-From-Home Push

  • Move to emphasize remote work is aimed at cutting office costs
  • Work-at-home push may help fill jobs in high-turnover industry

Amazon.com Inc. is encouraging customer service employees at some US call centers to work from home, signaling the company’s preference for remote work in certain roles that would help save money on real estate, according to people familiar with the matter.

The shift is part of a plan to close multiple call centers around the country, including one that opened in 2005 in Kennewick, Washington, said one of the people, who asked not to be named because they weren’t authorized to speak about the plans.