Skip to content

Facebook Is Building a Customer-Service Group to Field Content Complaints

Oversight Board adds pressure to answer users who want their posts and accounts restored

Updated on

Facebook parent company Meta Platforms Inc. is building a customer-service division to help users of its social networks who have had posts or accounts removed unexpectedly.

The effort is in the early stages, and has taken on a higher priority thanks to feedback Meta has gotten from the Oversight Board, the independent body set up in 2020 by the company to review some of its decisions on questionable or problematic content. The board has received more than a million appeals from users, many of them related to account support.