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Hacked Coinbase User Blasts Help Desk’s ‘Impenetrable Screens’

A Coinbase Inc. account holder says he spent days trying to reach customer support at the cryptocurrency exchange before he was finally able to get help after hackers took over and drained his account.

By that time, more than $200,000 in cryptocurrency had been siphoned from Manish Aggarwal’s account, his lawyers said in a proposed class-action lawsuit filed Tuesday in federal court in San Francisco.