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Airport Labor Crisis Goes Beyond Pay, Ground-Handling Giant Says

Suitcases uncollected at Heathrow's Terminal Three baggage reclaim.

Suitcases uncollected at Heathrow's Terminal Three baggage reclaim.

Photographer: Paul Ellis/AFP/Getty Images

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Airports need to address their unpopularity as a workplace if they’re to resolve a labor crunch that’s spawned a summer of travel chaos, the world’s biggest ground-handling firm said.