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Travel Chaos Pits Pandemic Winner Qantas Against Angry Aussies

  • Qantas is least reliable Australian carrier as travel rebounds
  • Passenger backlash is putting unexpected pressure on CEO Joyce
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Why Qantas is Facing Passenger Backlash

Source: Quicktake by Bloomberg

Australians are turning on Qantas Airways Ltd. and its boss as widespread travel disruptions and airport ordeals test their affection for one of the country’s biggest brands. 

Qantas, which carries the slogan “Spirit of Australia,” has become a punching bag for passengers exasperated with canceled flights, lost belongings and unscheduled sleepovers on airport floors. It’s an ugly reversal of fortune for a company that carefully navigated Covid-19 and emerged in better financial shape than almost any other airline in the world.