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Future of British Business

Online Brand Boohoo Mulls Charging UK Shoppers for Returns

  • Customer returns hitting fashion retailers’ profitability
  • Zara owner Inditex introduced fees for online returns recently
Debenhams and Topshop Stores As Online Fashion Retailers Look To Rescue Ailing U.K. Mainstays
Photographer: Jason Alden/Bloomberg
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Boohoo Group Plc is considering charging customers to send back garments as an increasing rate of returns crimps sales at the fast-fashion retailer.

The British firm, whose business is purely online, is looking at returns across all markets, Chief Executive Officer John Lyttle said in a phone interview Thursday, at a time when many retailers are trying to manage logistics costs. While Boohoo already charges in some international markets, the move would be a first in some places, including the UK.