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Future of British Business

Airports Told to Stop 'Unacceptable' Failings of Disabled People

London Gatwick Airport in Crawley, U.K.
London Gatwick Airport in Crawley, U.K.Photographer: Chris Ratcliffe/Bloomberg

The aviation watchdog has told airports to address "unacceptable" failings of disabled people and warned it could use legal enforcement powers if they continue.

The Civil Aviation Authority (CAA) said it had seen an increase in reports of "significant service failings", including incidents where passengers needing assistance have been disembarked hours after other passengers.