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Disney’s New Line System Is Driving Parkgoers Bibbidi-Bobbidi-Bonkers

Visitors wish the theme parks would put their Genie+ system, which debuted in 2021, back in the bottle. "This app has made my life a living hell," reports one guest. 

Main Street USA in front of Cinderella Castle at Walt Disney World’s Magic Kingdom in Lake Buena Vista, Fla.

Main Street USA in front of Cinderella Castle at Walt Disney World’s Magic Kingdom in Lake Buena Vista, Fla.

Photo: Sipa USA/Alamy

In the five months since Walt Disney Co. announced the replacement of its 22-year-old FastPass system with the app-based Genie+, the Magic Kingdom has gone for some guests from being “the happiest place on earth” to one of the angriest ones. 

Genie+ is meant to help visitors cut down on the parks’ famously long wait times and is offered at both Walt Disney World in Florida and Disneyland Resort in California. But the verdict from vocal parkgoers so far is that the service is too expensive, creates longer wait times for nonusers, is riddled with technical issues, and requires users to be glued to their phones to reap any benefits.