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Meta Closes $1 Billion Kustomer Deal After Regulatory Review

  • Deal was announced in Nov. 2020, but faced regulatory scrutiny
  • Kustomer is part of Meta’s plan to profit from private chats

Meta Platforms Inc. was finally allowed to complete its acquisition of Kustomer, a customer service software company, after more than a year of antitrust scrutiny.

Meta, which owns Facebook, announced that the deal “complied with all regulatory requirements” in a blog update Tuesday. Meta first announced the acquisition, valued at more than $1 billion, in November 2020, but the company was sued by the Federal Trade Commission shortly after for “illegal monopolization,” raising questions about whether the Kustomer acquisition would be approved by regulators.