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Robinhood Data Breach Nightmare Hinged on Customer Service Slip

  • Brokerage says 5 million email addresses compromised in attack
  • Firm says it doesn’t believe clients incurred financial losses
Updated on

Robinhood Markets Inc. caught criticism last year for its shortcomings in customer support. After racing to staff up, the company has a new problem: a customer service representative mishap allowed a hacker to steal the personal information of about 7 million users. 

The Menlo Park, California-based brokerage app is reeling from the largest hack in its history, which compromised private details of about one-third of its users. A company statement said the Nov. 3 breach hinged on a phone call where the hacker duped a customer support staffer. It didn’t provide details on how exactly the culprit gained entry.