Millions of New York City’s elderly residents and essential workers became eligible for the Covid-19 vaccine Monday. Many were swiftly foiled by a daunting array of technical problems and website glitches.
“There’s got to be a better way,” said Brian Cohen, who works for a New York nonprofit and spent more than an hour trying to make an appointment for his parents, teachers who live on Staten Island. “This is a national emergency, we should be in crisis mode. So why does it seem like New York is playing catch-up?”