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Covid-19 Has Changed Shopping for Good, Retail Giants Predict

Shopping may never be the same thanks to the Covid-19 pandemic.

The consumer behaviors that accelerated at the start of the virus -- think digital ordering, bulkier baskets and no margin for error when it comes to delivery -- are showing zero signs of abating eight months in. For three straight quarters now, Walmart Inc. has seen U.S. customers place fewer total orders but purchase much more when they do. Tyson Foods Inc.’s CEO on Monday highlighted “stickiness in click-and-collect and click-and-deliver,” while executives at Chinese online giant JD.com Inc. said this week the shift toward online shopping is here to stay.