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Fast Food Got Slower in 2020, Costing Millions in Lost Revenue

  • Average time to get a drive-thru meal was about six minutes
  • Slowdown comes as virus causes a shift away from dining rooms

In the fast food business, every second counts -- especially during a pandemic.

The average time to get an order at 10 of the biggest fast-food chains in the U.S. this year is just shy of six minutes, according to a report from market researcher SeeLevel HX. That’s about 30 seconds slower than last year, and it shows how the pandemic has sent consumers that would normally eat in the restaurant to drive thrus, putting them to the test.