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‘Stay Calm’: Walmart Trains Staff How to Deal With the Maskless

  • Employee training video warns not to bar anyone from entering
  • Walmart separately says it will close stores for Thanksgiving
Customers shop at a Walmart store in Chicago, Illinois.
Customers shop at a Walmart store in Chicago, Illinois.Photographer: Scott Olson/Getty Images North America

Walmart Inc. has some advice for employees who have the unenviable task of reminding shoppers to wear masks: Stay calm, listen intently and show understanding. But if customers insist on walking in without one, staffers should just get out of the way.

That’s the message from a short training video for Walmart’s new “Health Ambassador” role. The two-minute guide, which was obtained by Bloomberg News, teaches employees how to deal with customers who are not wearing masks -- an issue that has divided the nation as the coronavirus pandemic continues to spread.