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Microsoft Boosts Cloud Capacity to Address Rising Demand, Slowdowns

Company expanded facilities, added network capacity and signed agreements with service providers to help.

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Microsoft Corp. said it has increased network and data center capacity, opening new sites and striking deals with internet service providers, to help manage a pandemic-related surge in demand for its Azure and Office cloud services that led some customers to experience outages and slowdowns.

“Throughout the crisis Microsoft and Azure have been focused on prioritizing our most critical customers,” said Mark Russinovich, Microsoft’s chief technology officer for Azure cloud services, in a video posted on the company’s website Tuesday. That meant initially focusing on health care, first responders and government infrastructure, he said. Next the company tried to alter services to cut down on traffic at peak times, shifted workloads to less busy regions and attempted to predict the next surges in usage.