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Netflix Tops Disney, Amazon in Reliability During Covid Surge

Netflix Inc. Illustrations As Streaming Company Dominates Golden Globe Nominations
Photographer: Gabby Jones/Bloomberg

Netflix Inc. customers are reporting fewer service problems than those of rivals, according to a new survey, the latest sign that the streaming giant is navigating a surge in demand with relatively few headaches.

The company topped Walt Disney Co.’s Hulu and Disney+ in the number of streaming problems per hour of video watched, research firm J.D. Power found. It also came out ahead of Amazon.com Inc.’s Prime Video and Google’s YouTube TV. But all the major services scored fairly well.