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Ally Says 25% of Customers Have Asked for Help With Auto Loans

  • About three-quarters have never had a late payment with Ally
  • CEO says ‘right decisions’ will be made on CardWorks deal

Photographer: Daniel Acker/Bloomberg

Ally Financial Inc. said 25% of its auto-loan customers have asked for payment deferrals, and the vast majority have never been delinquent before.

Of the 1.1 million borrowers who requested forbearance, more than three-quarters have never asked for a deferral before and 70% have never had a late payment with Ally, Chief Financial Officer Jennifer LaClair told analysts during a conference call Monday.