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Zoom CEO Seeks Redemption as Trolls Invade Coronavirus Haven

  • NYC schools, Elon Musk ban use of app until it fixes privacy
  • Yuan’s vow to adapt is ‘totally reasonable,’ analyst says
Eric Yuan
Eric YuanPhotographer: Michael Short/Bloomberg
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Zoom’s boss embarked on an apology tour to reassure users that he’s working to improve security and privacy on the videoconferencing app that has emerged as the virtual town square of the coronavirus epidemic.

The service, once mostly used for client conferences and training webinars, has risen in the coronavirus lockdown as a home for virtual cocktail hours, exercise classes, cabinet meetings and remote classroom learning. But during the 20-fold surge to 200 million daily members since the end of last year, the service has been hit by trolls interjecting porn or hijacking meetings and drawn regulators’ scrutiny about privacy.