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Morgan Stanley Pursuing Fixes for Wealthy Clients Hurt in Outage

A pedestrian is reflected in the exterior of Morgan Stanley headquarters in New York.
A pedestrian is reflected in the exterior of Morgan Stanley headquarters in New York.Photographer: Bess Adler/Bloomberg

Morgan Stanley says it’s working on providing remedies for any clients stung by a technology problem in its wealth-management business, which lasted about four hours Wednesday.

The issue wasn’t related to trading-volume issues or the fact that about 90% of the bank’s staff is working from home amid the coronavirus outbreak, according to a Morgan Stanley spokesperson. Rather, the problem was from a bug related to an external software provider.