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Three Hours on Hold? Banks Inundated With Nervous Callers

  • Staffing issues, high call volume make lenders hard to reach
  • More workers need help from firms as restaurants, venues close

Source: Getty Images

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Banks including Wells Fargo & Co., Bank of America Corp., Citigroup Inc. and Capital One Financial Corp. have assured nervous customers that they’ll provide assistance to those impacted financially by the coronavirus.

“Call us and we’ll make it right,” Bank of America Chief Executive Officer Brian Moynihan said Sunday on CBS News’ “Face the Nation.”