Skip to content
Subscriber Only

‘Train Daddy’ Byford Quits NYC Subway After 2 Years

  • On-time performance in 2019 was 80.3%, up from 67.1% in 2018
  • A cult figure for harried commuters hits the end of his line
Andy Byford, center, in New York in 2018.

Andy Byford, center, in New York in 2018.

Photographer: Erik McGregor/Pacific Press/LightRocket via Getty Images

Updated on

Andy Byford, a Briton lionized as New York City’s “Train Daddy,” resigned as chief of the subway agency just two years after taking over the busiest mass-transit system in the U.S.

Byford, 55, who started his career in the U.K. and ran Toronto’s transit agency, had been credited with improving subway service and persuading state and city lawmakers to pour billions into a system plagued by service interruptions and equipment breakdowns.