A woman with a cane stood facing the corner of a Bay Area Rapid Transit (BART) station. She was blind, and trying to make her way out through an exit. But the gate wasn’t where she thought it would be.
Warren Logan, an Oakland-based transit policymaker, approached her and asked if she needed help. She told him that she was headed to the LightHouse for the Blind and Visually Impaired center. After years of traveling into and out of San Francisco, she’d gotten the commute there down to a science. Hop onto the fifth car. Get out at Civic Center station. Turn left. Take an escalator up. Walk three feet to the left, and through the gate. But this time, she’d followed the path, and gotten stuck in a corner.