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Facebook Tells Chat Users Nothing About Human Listeners

  • Lack of disclosure may violate FTC settlement, lawyers say
  • Companies still need humans to train voice-recognition tech
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Say What? Facebook Paid Contractors to Transcribe User Audio
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Facebook Inc. this week confirmed that it ran a program to allow contractors to listen to and transcribe some users’ audio clips. The social network said that the only people who were affected were those who agreed to have their audio messages transcribed.

That makes it sound like users agreed to have their chats read by third parties. But based on a look at the Messenger permissions pop-up dialogue box, they didn’t.