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Tesla Would-Be Customers Grouse as Deposit Refunds Take Months

  • Consumers describe slow repayment for Model 3, Solar Roof
  • Carmaker had $793 million in customer deposits at year-end
Photographer: Justin Chin/Bloomberg

Tamara Tanney got tired of waiting for a new Tesla, so she asked for a refund of her $1,000 deposit. It’s been a year since the Toronto-based digital strategist canceled her fully refundable order, and the money still hasn’t shown up in the financial statements she regularly checks.

“If this is the service you get as a new client, I can’t imagine the kind of service you would get as a current customer,” said Tanney, 23, who is no longer interested in owning a Tesla.