The facts are stark: Bus ridership in New York City is in a state of free fall. Ridership losses in the boroughs of Brooklyn and Manhattan are even more alarming.
This isn’t a secret. Advocacy groups have agitated for reforms for years. The Metropolitan Transportation Authority recently released a bus action plan intended to increase service quality, and with it, ridership. So far, the plan has few details, but it primarily focuses on technological and technical improvements, including all-door boarding, transit signal priority, and the distance between stops. While these improvements are needed, we believe any plan could benefit from input from a very critical element in the system: the drivers who sit behind the wheel.