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RBS Cuts CEO Potential Share Award 10% After Poor Customer Score

  • Ross McEwan earned 3.5 million pounds last year, down about 6%
  • Bank’s million-euro earners falls to 83 from 87 in 2016
Royal Bank of Scotland Group Plc Chief Executive Officer Ross McEwan.

Royal Bank of Scotland Group Plc Chief Executive Officer Ross McEwan.

Photographer: Chris Ratcliffe

Royal Bank of Scotland Group Plc cut Ross McEwan’s potential share award for 2018 by 10 percent after the bank failed to get the top customer service ratings and was deemed to need improvements to risk controls.

McEwan could receive a maximum of 1.58 million pounds ($2.2 million) in deferred shares this year, down from 1.75 million pounds in 2017, according to the Edinburgh-based lender’s annual report published Friday. He was paid a total of 3.5 million pounds for 2017, down 6 percent, as he missed targets in his long-term incentive program, linked to risk controls and customer trust.